Privacy policy.

Susan Blain Management Consulting, is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs) and anticipated 2025 privacy reforms.

This policy outlines how we collect, use, disclose, and store your personal information, and how you can access or correct it or raise a concern.

What is Personal Information?

Personal information is any information or opinion, whether true or not and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable. This may include your name, contact details, organisation, job title, IP address, and interactions with our digital platforms.

Collection of Personal Information

You may interact with us anonymously or using a pseudonym where lawful and practicable. However, we may need to collect personal information to respond to your enquiry or provide services, such as when you:

  • Complete a contact form or submit an enquiry

  • Subscribe to newsletters or updates

  • Respond to surveys or provide feedback

  • Participate in workshops, events, or consultations

  • Communicate with us via email, phone, or social media

  • Visit our website (where data may be collected via cookies or analytics tools)

We may also collect personal information from publicly available sources or third-party platforms (e.g. LinkedIn), where appropriate and lawful.

Use and Disclosure of Personal Information

We use your personal information to:

  • Provide our consulting and advisory services

  • Communicate with you about your enquiry or engagement

  • Share insights, newsletters, or updates you’ve subscribed to

  • Improve our website and service delivery

  • Comply with legal or regulatory obligations

We do not sell or rent your personal information. We may disclose it to trusted third-party service providers who support our business functions, or as required by law.

Cross-Border Disclosure

We may store or process your personal information using reputable third-party platforms. Some of these providers operate or store data overseas, including (but not limited to):

  • Email marketing, scheduling, and communications platforms (e.g. Mailchimp, Zoom)

  • Design and productivity tools (e.g. Canva, Asana)

  • Event registration and ticketing services (e.g. Eventbrite, Humanitix)

These providers may store data in countries such as the United States, the European Union, or Australia.

We take reasonable steps to ensure these providers manage your information in accordance with Australian privacy standards, including through data processing agreements, use of reputable vendors, and platform-level security compliance.

Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. A cookie is a small file stored on your device that allows the site to remember your preferences and interactions.

You can configure your browser to accept or reject cookies or to notify you when cookies are used. Please note that disabling cookies may limit some website functionality.

Analytics and Website Usage

We may use tools such as Google Analytics to collect de-identified website usage data, including:

  • Pages visited and duration

  • Device and browser information

  • Referral sources

  • General user interaction with the site

This information is used to monitor website performance and enhance user experience. It does not identify individuals.

Third-Party Links

Our website may contain links to other websites operated by third parties. We are not responsible for the privacy practices or content of these websites. We recommend you review the privacy policies of any third-party sites you visit.

Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

This includes secure password management, limited access protocols, and the use of reputable digital tools and cloud services. We retain personal information only as long as necessary for business or legal purposes.

Your Rights

Under Australian privacy law, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete personal information

  • Withdraw consent where applicable

  • Lodge a complaint if you believe your privacy has been breached

We will respond to all requests within a reasonable timeframe.

Privacy Enquiries or Complaints

If you have any questions about this policy, wish to access or correct your personal information, or make a privacy-related complaint, please contact:

Susan Blain Management Consulting
susan@susanblain.com.au

We will respond to your request promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

 

Version: July 2025
This policy may be updated to reflect changes in legislation or business operations. Please check this page periodically for updates.