Privacy policy.

Privacy Policy

Susan Blain Consulting is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs) as amended by the Privacy and Other Legislation Amendment Act 2024.

Susan Blain Consulting was a Privacy Awareness Week Partner of the Office of the Australian Information Commissioner (OAIC) in 2025.

This policy outlines how we collect, use, disclose, and store your personal information, and how you can access or correct it or raise a concern.

What is Personal Information?

Personal information is any information or opinion, whether true or not and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable. This may include your name, contact details, organisation, job title, IP address, and interactions with our digital platforms.

Collection of Personal Information

You may interact with us anonymously or using a pseudonym where lawful and practicable. However, we may need to collect personal information to respond to your enquiry or provide services, such as when you:

  • Complete a contact form or submit an enquiry

  • Subscribe to newsletters or updates

  • Respond to surveys or provide feedback

  • Participate in workshops, events, or consultations

  • Communicate with us via email, phone, or social media

  • Visit our website (where data may be collected via cookies or analytics tools)

We may also collect personal information from publicly available sources or third-party platforms (e.g. LinkedIn), where appropriate and lawful.

Use and Disclosure of Personal Information

We use your personal information to:

  • Provide our consulting and advisory services

  • Communicate with you about your enquiry or engagement

  • Share insights, newsletters, or updates you've subscribed to

  • Improve our website and service delivery

  • Comply with legal or regulatory obligations

We do not sell or rent your personal information. We may disclose it to trusted third-party service providers who support our business functions, or as required by law.

Use of Artificial Intelligence

We may use artificial intelligence tools to assist with business operations such as content creation, research, analysis, and administrative tasks. We do not use AI for automated decision-making about individuals or for profiling purposes. Any AI tools used are implemented with appropriate safeguards to protect your personal information.

Cross-Border Disclosure

We may store or process your personal information using reputable third-party platforms. Some of these providers operate or store data overseas, including (but not limited to):

  • Email marketing, scheduling, and communications platforms (e.g. Mailchimp, Zoom)

  • Design and productivity tools (e.g. Canva, Asana)

  • Event registration and ticketing services (e.g. Eventbrite, Humanitix)

These providers may store data in countries such as the United States, the European Union, or Australia.

We take reasonable steps to ensure these providers are subject to privacy protections that are substantially similar to those under Australian privacy law. This includes conducting due diligence on providers, using data processing agreements where appropriate, and selecting reputable vendors with strong security compliance standards.

We remain accountable for any personal information disclosed to overseas recipients and take reasonable steps to ensure they do not breach the Australian Privacy Principles.

Consent and Your Choices

Where we collect personal information with your consent, that consent is:

  • Voluntary and freely given

  • Informed and specific to the purpose

  • Current and able to be withdrawn at any time

You can withdraw your consent by contacting us at susan@susanblain.com.au. Please note that withdrawing consent may affect our ability to provide certain services to you.

If you have subscribed to newsletters or updates, you can unsubscribe at any time using the link provided in our communications or by contacting us directly.

Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. A cookie is a small file stored on your device that allows the site to remember your preferences and interactions.

You can configure your browser to accept or reject cookies or to notify you when cookies are used. Please note that disabling cookies may limit some website functionality.

Analytics and Website Usage

We may use tools such as Google Analytics to collect de-identified website usage data, including:

  • Pages visited and duration

  • Device and browser information

  • Referral sources

  • General user interaction with the site

This information is used to monitor website performance and enhance user experience. It does not identify individuals.

Third-Party Links

Our website may contain links to other websites operated by third parties. We are not responsible for the privacy practices or content of these websites. We recommend you review the privacy policies of any third-party sites you visit.

Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

This includes secure password management, limited access protocols, encryption where appropriate, and the use of reputable digital tools and cloud services. We retain personal information only as long as necessary for business or legal purposes, after which it is securely destroyed or de-identified.

Data Breach Notification

In the event of an eligible data breach that is likely to result in serious harm to you, we will:

  • Assess the breach and take steps to contain it

  • Notify you as soon as practicable, and in any case within 30 days of becoming aware of the breach

  • Notify the Office of the Australian Information Commissioner (OAIC)

  • Provide you with information about the breach, the kind of information involved, and recommendations on steps you can take in response

Your Rights

Under Australian privacy law, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete personal information

  • Withdraw consent where applicable

  • Object to certain uses of your personal information

  • Request deletion of your personal information in certain circumstances

  • Lodge a complaint if you believe your privacy has been breached

We will respond to all requests within a reasonable timeframe, generally within 30 days.

Privacy Enquiries or Complaints

If you have any questions about this policy, wish to access or correct your personal information, or make a privacy-related complaint, please contact:

Susan Blain Consulting
susan@susanblain.com.au

We will respond to your request promptly and work with you to resolve any concerns. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

Version: January 2026

This policy may be updated to reflect changes in legislation or business operations. Please check this page periodically for updates.